Web and Fulfillment Manager

Jake and Jones is a mindfully curated Santa Barbara women’s boutique aiming to support emerging, small, and cult-favorite designers who have sustainable and eco-friendly practices.  We are looking for a full time Web and Fulfillment Manager to manage all aspects of the website and online order fulfillment. This job is on-site, full time and will receive a competitive salary.  This position reports to the Director of E-Commerce.

Job Duties and Responsibilities:

Purchase Orders:

  • Responsible for entering all purchase orders into the inventory management software (Shopify).  This includes creating product variants, verifying accurate pricing, and keeping payment history up to date.
  • Maintain a professional, organized and up to date purchase order system.
  • Responsible for creating all new products and product descriptions in Shopify using a CSV format.
  • Work directly with the Store Manager and Store Owner on all order details, must be highly detail oriented.

Fulfillment: 

  • Responsible for all e-commerce fulfillment, packaging and returns.  
  • Responsible for all customer service emails related to e-commerce orders and must respond in a timely and professional manner.
  • Responsible for completing monthly shipping reports highlighting returns, inventory variances, refunds, and customer feedback.

Web Management:

  • Work with the Store Manager and Director of E-Commerce to prepare new products for weekly photoshoots.  This includes ensuring product is steamed, organized, tags removed for the shot and replaced at the end of the day.
  • Work with the Director of E-Commerce to create the “shot” list for the weekly photoshoot.
  • Attend weekly photo shoots to take notes specific to each garment (fit, style, fabric) and ensure all items are shot.
  • Add all weekly photos to Lightroom and edit for web upload.
  • Upload all new products to Shopify utilizing a CSV format according to brand guidelines and launch dates.
  • Writing competitive SEO titles and product descriptions for each product using basic HTML code.
  • Create new Collections based as needed.
  • Maintain website and backend Shopify to ensure accuracy and user ease.
  • Maintain product availability across online platforms.
  • Merchandise New Arrivals collections on the website.
  • Work with the Director of E-Commerce to merchandise existing collections.
  • Work with the Director of E-Commerce and Store Manager to update sale and discount items.

Skills:

  • This position is for a person who is highly organized, has excellent attention to detail, and is a hard worker who can work quickly and efficiently.  
  • This person must have excellent writing skills and be able to answer customer service emails in a timely and professional manner.  
  • Must have knowledge of Shopify POS and have some background in inventory management. Must have experience in Excel. 
  • This person must want to work in a small business environment and be a team player.

Experience:

  • 1-2 years minimum experience in related field

 If interested, please email your resume to alex@jakeandjones.com