Dear Jake and Jones Community,
Thank you to all of you that have reached out to ask to support us during this trying time.
Since a few days ago when we officially closed our storefront we have had every intention of shipping items from our online store within the same 2-day shipping window as during normal times. Seeing as these are not normal times, we have decided to adjust our policy and will not be shipping at all during this pandemic.
This has been a difficult decision to make, but we believe it is the best choice for the good of our staff who are self-isolating currently. We have also made this decision out of respect for our couriers, many of whom we know well, who are being constantly exposed to the community as they deliver our packages. It is a scary time for all and especially for those in our society who cannot stop work or work from home. We don’t want to add to their workload at this time and we are lucky to be selling items that can wait to be shipped.
Our online store will remain open, and orders will be shipped as soon as it is possible for us to do so safely. We appreciate all purchases made on the site; above all, they help us keep our employees on our payroll, paying them as if we were operating normally. Shipping will be covered by us for the inconvenience, and keep your eyes open for online flash sales over the next few weeks. We also have an option to buy gift cards, which never expire. We hope that your purchases will be something to look forward to at the end of this pandemic!
We will still be reachable on Instagram and via email to answer any questions and will be promoting our website throughout the weeks to come. There are so many great goodies on there that you can look forward to receiving when we are on the other end of this time!
Stay safe, self-quarantine if you can, and thank the people who are working through this at the grocery stores, gas stations, clinics, and carrying your mail.
The J&J Team