Jake and Jones accepts returns on eligible items from in-store purchases in the form of store credit within 7 days of purchase. Eligible items must be unworn with all original tags attached and receipt must be shown. All sale items are final and cannot be returned. Ineligible return items include swimwear, gift cards, and intimates.
Returns for online purchases
Online orders may be returned for a refund to original payment method on eligible return items only (see policy above). If you would like to return an online order via mail, please submit a return request by logging in to your Jake&Jones account within 7 days of receiving your order. If you checked out as a guest, you may click here to be sent to our contact form, where you can fill out your name, and specify your return or exchange request in the comment section. You will be notified of your return confirmation via email. If you would like to exchange for another size or style, you may select that option in the return request, specify the new size or style you would like, and we will confirm with you that we have your new selection in stock. Customers are responsible for any return shipping costs.
Please note: Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store. This might contribute to minor scuffs but should not be considered worn. Shoes being returned must be in their original box and original condition.
When shipping your return, please send to:
Jake and Jones
136 E. Canon Perdido St.
Santa Barbara, CA 93101
You may select to receive your refund either to your original payment method or for store credit. Your card will be refunded within 7-10 days of receiving your return items. An email notification will be sent to confirm.
Online items eligible for return may also be returned or exchanged in store.
You may also call us directly or send us an email to issue your return. Please email firstname.lastname@example.org for more questions, or call us at the store during our store hours at 805-770-7763. For shipping information, please email email@example.com.